XENSAIL Electronic Components Supply Chain
1. Order Processing
Availability, quantity, package condition, lead time and destination are confirmed before dispatch. In-stock orders are arranged after order confirmation and payment.
2. Shipping Methods
Depending on the destination and shipment requirements, delivery may be arranged through DHL, FedEx, UPS, air freight, sea freight or another agreed carrier.
3. Tracking & Delivery
Tracking details are shared after dispatch. Delivery dates are estimates supplied by the carrier and may be affected by customs, weather, peak periods or inspections.
4. Duties & Taxes
Unless the quotation states otherwise, the recipient is responsible for import duties, taxes, customs clearance and local charges at the destination.
5. Address Changes
Please tell us about an address change before dispatch. Additional carrier charges caused by an incorrect address, refusal or redelivery may be charged to the customer.
6. Delivery Issues
Inspect the package on arrival. If anything is damaged, missing or different from the order, contact us promptly with the order number, package photos and any carrier record.