Website operator: 深圳市芯胜舟科技有限公司 · XENSAIL
Website operator
XENSAIL is operated by 深圳市芯胜舟科技有限公司. Contact: zhuweizhou0113@gmail.com | +86 15919964441 Room 708, Block A, World Trade Plaza, Futian District, Shenzhen, Guangdong, China.
Shipping origin and destinations
Orders are dispatched from Shenzhen, China. Our standard delivery service covers eligible checkout addresses in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. Available delivery options are shown before payment. We do not operate offices in Hong Kong or Singapore.
Processing and delivery estimates
Paid, in-stock orders are prepared and handed to the carrier within 1–3 business days. The order cut-off is 15:00 China Standard Time (UTC+8). Orders paid after this time begin processing on the next business day. Standard transit is estimated at 6–17 business days after carrier handover. Total processing and transit time is therefore estimated at 7–20 business days. Business days are Monday to Friday, excluding public holidays; customs and destination-country holidays may affect delivery. If a known delay affects your order, we will contact you with the available options before dispatch.
Shipping charges
Standard shipping is US$5 per order to eligible addresses in the six countries above. There is no minimum order value for this shipping rate. The shipping charge and order total are displayed before payment. We do not add an undisclosed shipping surcharge after payment. Products or destinations requiring a different service must have that service and its full charge disclosed before payment.
Import duties and taxes
Import duties, import taxes and customs charges may be payable to local authorities or the carrier and are the recipient’s responsibility unless checkout expressly states that they have already been collected. We do not charge the same collected tax twice.
Tracking and delivery issues
Tracking information is provided after dispatch. Please check your shipping address before paying and inspect the parcel when it arrives. Contact us with your order number if a parcel is delayed, lost, damaged, incomplete or different from your order. We will investigate with the carrier and arrange an appropriate resolution; carrier estimates do not remove our responsibility to address non-delivery or an incorrect order.
Order changes or cancellation
Contact us as soon as possible to request an address change or cancellation. Orders can be cancelled before carrier handover. Once dispatched, any return is handled under our Returns & Refunds policy.