XENSAIL Electronic Components Supply Chain
1. Contact Us First
Before returning any item, contact our team with the quotation or order number, part number, quantity and a clear description of the issue.
2. Return Authorization
Returns must be reviewed and authorized in advance. Items sent back without authorization may not be accepted or processed.
3. Product Condition
Unless the item is confirmed defective or incorrect, returned products must remain unused, complete and in their original packaging with labels and traceability information intact.
4. Inspection
Returned items are inspected after receipt. The available resolution may include replacement, repair, account credit or refund, depending on the verified issue and agreed order terms.
5. Warranty Scope
Warranty coverage depends on the manufacturer, product type, storage and handling conditions, and the terms confirmed in the quotation or order. Damage caused by misuse or improper storage is excluded.