Website operator: 深圳市芯胜舟科技有限公司 · XENSAIL
Website operator and contact
XENSAIL is operated by 深圳市芯胜舟科技有限公司. Email: zhuweizhou0113@gmail.com Phone / WhatsApp: +86 15919964441
Return window
You may request a return within 30 calendar days after actual delivery. We accept returns for defective or incorrectly supplied products and eligible non-defective products, including a change of mind.
Product condition
For a non-defective return, products must be unused, uninstalled and unsoldered, with their original packaging, labels, accessories and protective anti-static packaging intact. A defective or incorrectly supplied product is assessed according to the reported issue and is not rejected solely because it has been opened or reasonably tested. Damage caused by misuse, improper installation or inappropriate storage is excluded from a product-defect claim.
How to request a return
Email us or contact us through WhatsApp with your order number, part number, quantity and return reason. For damage, a wrong item or a suspected defect, include any available photos or test information. We will respond within 2 business days with return instructions. Send the approved return within 14 calendar days of receiving those instructions, using a tracked service and suitable anti-static protection.
Return address
深圳市芯胜舟科技有限公司 Room 708, Block A, World Trade Plaza, Futian District, Shenzhen, Guangdong, China Phone: +86 15919964441 Please obtain return instructions before shipping so that we can identify and process your parcel.
Return shipping and fees
If we supplied an incorrect product or the product is confirmed defective, we pay the return-shipping cost and provide a prepaid label or an agreed shipping arrangement. The refund includes the affected product price and the applicable original shipping charges. For a change of mind, an incorrectly selected part number or another non-defect reason, the customer pays the cost of shipping the return to China and any charges arising from that return. The original US$5 shipping charge is not refunded. We refund the price of the eligible returned products. We do not charge a restocking fee.
Refund timing and method
We complete inspection and return the eligible refund to the original payment method within 14 calendar days after the returned parcel is received. This period covers our processing and normal payment-provider settlement. We do not substitute store credit for a refund without your agreement.
Exchanges
Request an exchange within 30 calendar days of delivery. Exchanges depend on replacement stock; if a replacement is unavailable, you may choose a refund. We cover necessary shipping for an exchange caused by our error or a confirmed defect. The customer covers shipping for an eligible non-defect exchange.
Special orders and customer rights
Any different return terms for a custom-made, specially processed or otherwise exceptional product must be stated on that product’s page and disclosed before payment. We do not add a return exclusion after purchase. This policy does not limit any applicable mandatory customer rights.