Where orders ship from
Orders are dispatched from Shenzhen, China. Our standard service covers eligible addresses in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam.
Processing and transit
Paid, in-stock orders are prepared within 1–3 business days. Standard transit is estimated at 6–17 business days after carrier handover, making a total of 7–20 business days. Business days are Monday to Friday, excluding public holidays. The daily cut-off is 15:00 China Standard Time (UTC+8).
Shipping charge
Standard shipping is US$5 per order to eligible addresses in the six countries, with no minimum order value. Available delivery options, their charges and the order total are shown before payment.
Customs and tracking
Tracking information is provided after dispatch. Import duties, taxes and customs charges may be payable by the recipient unless checkout states that they have already been collected. Customs or destination holidays may affect delivery.
Changes or delivery problems
Contact us promptly for an address change, cancellation or a delayed, lost, damaged or incorrect parcel. Orders can be cancelled before carrier handover. Read the full shipping policy for the applicable arrangements.