When to request a return
You may request a return within 30 calendar days after actual delivery. We accept defective or incorrectly supplied products and eligible non-defective returns, including a change of mind.
Contact us before sending a parcel
Provide your order number, part number, quantity and return reason by email or WhatsApp. Include any available photos or test information for a damaged, incorrect or suspected defective item. We respond within 2 business days with return instructions.
Condition and return timing
For a non-defective return, keep products unused, uninstalled and unsoldered, with original packaging and protective anti-static materials. Send the approved return within 14 calendar days of receiving the instructions. Defective or incorrect products are assessed according to the reported issue.
Who pays shipping
For a confirmed defect or our supply error, we cover return shipping and refund applicable original shipping charges. For an eligible non-defect return, the customer pays return shipping to China and the original US$5 shipping charge is not refunded. No restocking fee applies.
Refund timing
We complete inspection and return the eligible refund to the original payment method within 14 calendar days after receipt of the returned parcel. This includes our processing and normal payment-provider settlement. Read the full policy for conditions and exceptions disclosed before purchase.